— Thank you for agreeing to the interview! Introduce yourself and tell your readers a little bit about yourself.
— Good afternoon! My name is Alexander, I am a product manager at Flagman Casino, who was responsible for creating the project from scratch.
— Flagman Casino is a new project. What do players need to know about it?
— Flagman Casino is a new but ambitious project created with an emphasis on honesty, innovation and player comfort. The casino cooperates exclusively with licensed providers such as Pragmatic Play, Evolution and Spribe, ensuring the integrity of each spin thanks to a certified RNG. Withdrawals are organized as quickly as possible, especially for verified players.
The project is distinguished by author’s tournaments, a well-thought-out gamification system and exclusive bonus offers. At the same time, Flagman Casino does not use hidden wagering conditions in principle, does not abuse advertising and does not complicate verification without good reason.
— This is another website launched by the operator Galaktika N. V. What makes it different from other online playgrounds?
— Flagman Casino combines the reliability of a licensed operator with a modern approach to gambling. Unlike the network’s standard venues, we offer a personalized gaming experience with unique tournaments and exclusive game mechanics. Special attention is paid to transparency: all games are subject to mandatory certification, and the verification process is simplified as much as possible.
— Flagman Casino has a bonus shop. Tell us more about it.
— Bonus shop — part of the loyalty program, where the player is offered to purchase a suitable bonus for the internal currency (hereinafter referred to as crystals). At the moment, bonuses are divided into two categories — loot boxes and free spins.
A loot box is a set of random prizes, one of which the player will receive after purchasing the loot box — the prize will be determined randomly. Before buying a specific loot box, the player can view the list of prizes. The higher the value of the loot box, the more valuable the prizes inside it. Free spins — free spins in certain slot games for making a bet without using the user’s own funds.
— If you had to leave only one bonus from your promo program, what would it be and why?
— 150% on the first deposit is our key bonus, which is 30-50% higher than the average market offers. We deliberately offer an increased percentage so that new players will immediately feel the benefits of Flagman Casino.
In addition, there is a lot of competition in the gambling industry, and generous bonuses can be a crucial factor when choosing between several casinos.
— Now the site has announced major tournaments together with popular providers. Do you plan to launch your own competitions only for Flagman Casino customers?
— Yes, we are already launching our own tournaments for Flagman Casino players in partnership with popular providers whose games are especially loved by our users. At the moment, Flagman hosts its own regular tournament called Lucky League. We pay special attention to transparent terms of participation and simple rules so that everyone can easily join and enjoy the game. Prize pools are formed taking into account the interests of players, and the competitions themselves will be regular and diverse in formats.
— What is the most common prejudice against gambling and casinos?
— Most often we are faced with the opinion that it is impossible to win in a casino, and fair sites are rare. We prove the opposite: licensed activities, certified games from top providers and an open dialogue with players are the standards of Flagman Casino. Here you can not only have fun, but also really win, and we regularly prove this.
— Many casinos require you to win back your deposits before withdrawing. How fair is this to your customers?
— The deposit wagering requirement is a standard practice that protects both players and the operator. At Flagman Casino, we use a classic wager that puts all participants on an equal footing.
Moreover, personalized bonus offers are provided for our loyal customers-with a reduced wager or even without it. This is our way of encouraging those who stay with us for a long time.
— How often do users try to create duplicate accounts to re-receive the welcome bonus?
— Creating duplicate accounts to re-receive bonuses is prohibited by the rules. Flagman Casino uses automated systems that quickly detect such cases. However, we understand that human errors are possible, so we consider each such case individually, because it is important for us to maintain trust and good relations with each client.
— What would you like to say to the bonus hunters?
— Catch bonuses legally — and may the wagering be with you.
— What devices do users use to access the casino more often — smartphones or computers?
— The vast majority of players log in from smartphones — mobile gambling has long been a trend. But at Flagman Casino, we have taken care of the perfect quality of the game on all devices: our website is adapted for both computers and phones. Wherever you play, you will get the same comfortable and smooth gameplay experience.
— When visiting a casino, Pragmatic Play slots are the first to catch your eye. They make up the lion’s share of the «Popular» section. How can you explain this success of the provider?
— Pragmatic Play leads us thanks to hit slots like Gates of Olympus and Sweet Bonanza, a perfect balance of math and graphics, and frequent releases. But we also carefully select other top providers so that players always have a rich selection of high-quality games.
— Name an undervalued provider in your opinion.
— Push Gaming is our favorite among undervalued providers. Their slots like Jammin ‘ Jars and Razor Shark combine non-standard mechanics, high volatility and cool animation. The math here is designed so that even average wins look spectacular, and bonus rounds are a separate show. Why do players ignore them? This may be due to fewer releases (quality is more important than quantity!) or the lack of promoted brands. But those who have tried it come back again.
— Tell us about your three favorite slots.
— Gates of Olympus (Pragmatic Play — — a classic that never fails. The multiplier mechanics in free spins give you an adrenaline rush even for small bets, and the graphics create the atmosphere of an epic adventure.
Tombstone (Nolimit City) is my niche choice for those who like hard risk. This slot with wild voltage and dealer «kill» mechanics is like a cowboy duel: either an instant big win or a heroic «death».
Sugar Rush (Pragmatic Play) is a cute «sweet» theme, but with a well-thought-out cluster payout mechanics and progressive multipliers. Suitable for both relaxation and serious play.
— How can users make sure that Flagman Casino features original slot machines?
— It’s easy to verify the authenticity of our games:
- License — You can check the official status of the casino in the website’s footer at any time.
- Direct links to providers — in the settings of each game, you can access RNG certificates and go to the developer’s site.
- Test mode — all slots are available in the demo version without registration, so that you can personally evaluate the integrity of the mechanics.
— How do you feel about thematic forums and sites about gambling? What benefits do you see in them for the industry?
— Thematic forums and websites about gambling play an important role for the industry. First, they allow players to share their experience and honestly discuss various platforms. Secondly, thanks to word of mouth, high-quality operators can get new loyal customers. Finally, for us, such platforms serve as a source of valuable ideas and an opportunity for an open dialogue with the gaming community.
— We regularly receive complaints from players about various casinos, which are resolved only after mass publicity. How do you feel about such situations? Why do operators risk their reputation instead of immediately fixing the problem?
— At Flagman Casino, we adhere to a simple principle: any customer problem should be solved instantly, and not after a scandal. Player problems are an indicator of the operator’s weaknesses. Smart casinos fix them right away, rather than waiting for a «storm».
— How do you work with your target audience?
— Our strategy for working with the target audience is based on three key elements. First, we offer a variety of bonus programs (free spins, cashback, tournaments with different mechanics). Second, we use deep player segmentation to personalize our offers. Third, we are constantly working to improve the user experience through a user-friendly interface and prompt support.
— Can a casino client participate in a focus group to test new features?
— Yes, our active players can participate in testing innovations through focus groups. We invite loyal customers to evaluate new games, interfaces and bonus mechanisms before launching, offering exclusive rewards for participation. To participate, you need to keep track of your personal offers in your account. This way the player will influence the development of the casino and get special privileges.
— What interesting things are planned for 2025? Interesting collaborations, the release of branded slots, anything else?
— In 2025, we are implementing three key improvements::
- Gamification system-Personalized missions with progressive rewards: by completing tasks, players will unlock new levels with exclusive bonuses.
- Simplified withdrawal system-we reduce checks for regular customers: now you can withdraw funds in 1-2 clicks if the conditions are met.
- Branded Slots — we develop 3 unique slot machines with mechanics that other operators don’t have.